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FAQ

Standing out with certification

Q: What is the Enterprise Resilience Standards Framework?

the Enterprise Resilience Standards Framework, which is based on 20 years of best practice insight in Critical Event Management, is used to assess eligible organizations for Best in Enterprise Resilience. This assessment examines an organization’s competencies across four categories and several dimensions, including:

Data & Analytics – Asset Data, Threat Monitoring, Reporting & Insights
Digital Transformation – Digitized Protocols, Integrated View, Scalable Cloud
Smart Process Automation – Process Orchestration, Automated Correlation, Response Activation
Communication & Collaboration – Location-based Communication, Massive Multimodal, Engagement & Collaboration

Q: Why should my organization get Best in Enterprise Resilience certified?

Best in Enterprise Resilience Certification identifies organizations that meet and exceed the Enterprise Resilience Standards Framework. Through the certification process, organizations:

    • Benchmark performance against industry peers, including areas of strength and opportunities for improvement
    • Improve planning, budgeting and resource allocation
    • Drive strong return on investment through targeted initiatives
    • Demonstrate a commitment to enterprise resilience and duty of care, instilling trust among employees, partners, customers, and investors
    • Recruit and retain top talent
    • Formalize recognition at the organizational level for global leadership in enterprise resilience
    • Reward individual achievement via employee certifications on professional profiles

Q: Why is it important to implement best practices as represented in the Enterprise Resilience Standards Framework?

Success in critical event management unlocks enterprise resilience. A strong critical event management programme helps organizations:

  • Make better strategic data-driven decisions
  • Enable and protect revenue streams
  • Increase profitability through expense efficiencies
  • Drive operational improvements
  • Ensure consistent practices are applied globally
  • Fulfill duty of care
  • Automate intelligently
  • Bolster brand & reputation
  • Help keep people safe and operations running, faster

Q: How long is the certification program?

Our assessment process spans 3-5 weeks; it begins with an orientation workshop followed by a series of assessment interviews with key stakeholders in your organization. Each certification lasts 12 months and is renewed through a shorter process. Reports will include references to previous years as well as industry benchmarks.

Assessment steps:

  • Step 1: Orientation Workshop
  • Step 2: Certification Assessment (kickoff, interviews, readout)
  • Step 3: Deliver Report & Improvement Plan
  • Step 4: Periodic Checkups

Q: What does a certification seal actually tell me?

Four things, and it is worth checking all of them: which legal entity holds it, what scope was assessed, against which standard and version, and when it expires. A seal without scope and dates is decoration. If a supplier shows you one, ask for the certificate behind it — any scheme worth its fees makes that easy to verify.

Q: How are the standards determined and what other entities are they benchmarked with?

Enterprise Resilience Standards Framework is based on best practices and lessons learned from past critical event management programmes with many of the world’s leading corporations and institutions. The Enterprise Resilience Standards Framework draws on published standards, incident post-mortems and assessment practice accumulated across many sectors.